Strategic Advisory
Patient Services
Center of Excellence
Data-driven insights, strategy and solutions to power patient‑centric support services
Developing and executing high-impact Patient Support Services (PSS) is of critical importance as manufacturers strive to create patient-centric customer experiences.
As markets evolve rapidly, manufacturers are challenged to assemble the right insights, tools, technologies and strategies needed to deliver Next-Gen PSS.
Building and driving an optimal Patient Services strategy requires a patient-centric focus and a full commitment to investing in the patient relationship over time.
Trinity’s Patient Services Center of Excellence provides advisory services powered by a dedicated team of experts with access to differentiated patient insights, proprietary benchmarking data, advanced analytics and tracking tools.
Access one-of-a-kind proprietary U.S. patient services benchmarking data and tools across performance (Patient/HCP Satisfaction) and organizational/operational measures within the peer set (TGaS)
Benefit from recommendations driven by patient-focused, vendor-agnostic objectivity and understanding of the broader commercial ecosystem
Understand the key factors that shape Patient Support Programs (PSPs) and identify the right components for their program
Precisely calculate the time and resources needed to plan and execute a PSP offering
Uncover barriers and insight into measuring the success of and satisfaction with PSPs
Predict Next Best Actions for Patient Engagement
Patient Services Forum
Are your Patient Support Services (PSS) ready to meet the demands of an increasingly complex therapeutic landscape? Where once access and affordability were sufficient PSS offerings, today’s therapies require support across the entire Patient Journey. From pre-diagnostic educational resources to travel and adherence support, the PSS remit is growing to adapt to market expectations for a seamless, […]
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Webinars
Developing Innovative, Patient-centric Services Using the Holistic Patient Journey
Available On Demand
Ensuring that Patient Support Services (PSS) are inspired by the patient and accurately reflect their key areas of need is an important facet of a patient-centric approach. Come join Jennifer Parr, Partner and Head of Patient Services & Patient Centricity at Trinity and Clare Gora, Vice President & Head of Analytics Client Development at Trinity […]
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Industry Publications
Disruptive Factors Shape RA Landscape
Trinity experts were featured in Pharmaceutical Commerce Magazine In this article written by Suzanne Shelley entitled “Disruptive Factors Shape RA Landscape” for Pharmaceutical Commerce Magazine, Akshay Mehta, Principal, Strategic Advisory, Trinity Life Sciences, and Mary Lynn Kelley, Vice President, Patient Support Services, TGaS Advisors (a division of Trinity Life Sciences), comment on the new technologies and biosimilar […]
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Partner &
Head of Patient Centricity
Vice President,
Patient Support Services
If you have any questions, we’re here to answer them.
We look forward to helping identify solutions for you.