Benchmarking:
Patient Support Services
Helping You Set Standards for Patient Support Excellence
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Your Challenges
What are the key considerations when developing a Hub Services strategy and organizational approach for Specialty diseases?
What important factors needs to be considered when developing and fielding an FRM team, regarding roles, sizing, compensation and KPIs?
What are the trends for patient enrollment channels, best practices for services and use of
digital programs and vendors?
Patient Support Services Solution
TGaS Advisors’ solution focuses on four core areas that are key to an effective, comprehensive Patient Support Services function. Key insights into organizational design of both home office and customer-facing teams and best practices for specialty, rare disease and oncology for optimal engagement for both patient and providers including the latest trends in technology to support key stakeholders.
Rich content is continuously updated and expanded through our client network
- Copay Card Programs
- Use of Technology and CRM in Patient Support Services
- Nurse Educator Reporting Structure
- Hub Support Dynamics
- Patient Support Services Spend
- Patient Advocacy
- Copay Accumulators and Maximizers
- Patient Support Program Metrics
- Field Reimbursement Teams Roles, Compensation
- Patient Support Program Enrollment
- Patient Assistance Program Eligibility
- Leveling and Compensation for Patient Support
- Patient Support Home Office Roles
Proprietary Benchmarks Answer Client Questions
- Portfolio – What structure and organizational design is required to achieve organizational goals?
- Strategy – What organizational approach and customer engagement model is required to effectively engage with customers. What tools and resources are necessary to meet functional objectives?
- Competitive Assessment – How does the team compare to peers across skills, capabilities and competencies?
- Organizational Effectiveness – Are roles, cross-collaboration and strategies aligned across the organization to achieve a seamless, integrated and efficient customer engagement?
- Technology/Tools/Resources – Are tools and resources aligned with customer/patient needs? Usability and Accessibility?
TGaS Advisors Membership Services provide advisory and peer-to-peer support and include eight avenues for engagement and value. Click below to learn more.
If you have any questions, we’re here to answer them.
We look forward to helping identify solutions for you.