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Webinars

Who “Owns” the Customer in Customer Engagement?

October 3, 2024 | 1:00 - 1:45 PM ET

If you are struggling to answer this question, you are not alone. With the rising adoption of digital and virtual approaches to customer engagement, companies are facing more complexity in commercialization. In this webinar, we will bring new, real-world insights and data to the increasingly common challenge of who “owns” the customer and how to effectively collaborate cross-functionally to drive performance.

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Blog

Can GenAI be Used to Improve Data Operations Efficiency?

Published September 12, 2024

The short answer is yes, by powering process automation with GenAI. It’s an approach that hasn’t received as much attention as other GenAI use cases within life sciences, but the results can be very powerful. To illustrate its power, we’ll examine a case study on identifying debarred healthcare professionals (HCPs). Why is it important to identify debarred HCPs? Pharmaceutical companies are mandated to cease all forms of engagement with debarred healthcare professionals (HCPs) in the U.S. Compliance entails identifying and…

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Webinars

Elevating CI in Life Sciences: Strategic Insights without the Noise

October 29, 2024 | 12:00 - 12:45 PM ET

Two additional sessions will be offered: October 30 – 16:00 – 16:45 (UTC +8:00) – Asia/Shanghai October 30 – 15:00 – 15:45 CET – Europe/Berlin  Life sciences leaders are faced with a firehose of news, events and data. As the advancement of technology provides ever greater access to information and resources become more constrained, the risk of becoming inundated and bogged down in the details presents an ongoing challenge for Competitive Intelligence (CI) teams and their stakeholders. CI teams that can…

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Blog

What Does “Good” Look Like in Customer Engagement? 

Published September 5, 2024

First, what does “omnichannel” mean in life sciences? Omnichannel is a customer-centric strategy leveraging technology, data and analytics across functions to optimize cross-channel engagement. So, why is it so hard to achieve effective customer engagement impact? There are some companies that have achieved intended outcomes when deploying “Omnichannel” and embarking on a “digital transformation” – but many have found it much harder than expected.  The challenges are driven by three areas of misperception: The simplistic view that omnichannel is a…

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Webinars

Innovation in Value Strategy: Disrupting the Value Communication Landscape

September 25, 2024 | 12:00 - 12:45 PM ET

Two additional sessions will be offered: September 26 – 16:00 – 16:45 (UTC +8:00) – Asia/Shanghai September 26 – 15:00 – 15:45 CET – Europe/Berlin  Working at the cutting edge of pricing and market access for innovative therapies launched over the last decade, Trinity Life Sciences has seen new diseases, technologies and decision drivers emerge. These have demanded the innovation and testing of new methods and concepts for communicating value to healthcare payers. In this webinar, we will briefly review the core, timeless principles…

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Webinars

PMSA & Trinity Life Sciences: Effective Customer Engagement Models in the “New Normal”

September 18, 2024 | 12:00 PM ET

Today’s “New Normal” is a constant effort to optimally reach and engage rapidly changing customers by applying novel approaches to democratizing and transforming data. Join Nancy Phelan, SVP & Head of Customer Engagement (CE) at Trinity Life Sciences for an in-depth investigation of CE models that work, including insights from a new landscape study on the drivers and obstacles to achieving success when applying an omnichannel strategy. Attendees will gain insights and data to help lead their organizations and teams…

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White Papers

Solving a Pervasive Challenge: Breaking Down Silos in Life Sciences

Experts at Trinity Life Sciences interact with the inner workings of pharma from many perspectives as they engage with teams across life sciences organizations. A common observation is that teams are working in silos: often unaware of what other teams are doing, sometimes pulling in different directions and frequently experiencing frustrations. Internally, siloed working can create delays, unnecessary budget burn and re-work. Externally, it can result in negative coverage decisions or market underperformance, which ultimately impacts the patient. In some…

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Blog

IRA “Negotiations” Price Release: No Big Surprises, But Is the Industry Ready Today and for the Future?

Published August 16, 2024

Yesterday, CMS released the results of the first round of “negotiated” prices for the Inflation Reduction Act (IRA).1 The IRA is a historical landmark legislation for the pharmaceutical industry, and the results from these “negotiations” involving 10 of the top Medicare Part D drugs in terms of spend were eagerly awaited by many. Immediately, both the Biden Administration and the Harris-Walz campaign commented on the public savings that these “negotiations” have generated, claiming this as a “beginning”. “Medicare has reached…

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Webinars

Who “Owns” the Customer in Customer Engagement?

October 3, 2024 | 1:00 - 1:45 PM ET

Two additional sessions will be offered: October 8 – 16:00 – 16:45 (UTC +8:00) – Asia/Shanghai October 8 – 15:00 – 15:45 CET – Europe/Berlin  In your company, is it Sales, Marketing, Analytics, Operations, Medical…? If you are struggling to answer this question, you are not alone. With the rising adoption of digital and virtual approaches to customer engagement, companies are facing more complexity in commercialization. Organizations that lack clarity find that achieving the desired impact from customer engagement strategies…

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Webinars

Policy Change Through Another Lens: Impact on Health Plans and Implications for Biopharma

Available On Demand

The second webinar in our “Next Era in U.S. Healthcare Policy & Access” series looks at the evolving healthcare policy landscape from a different perspective. Join us as we explore how U.S. policy changes are impacting health plans, how health plan decision-making needs to adapt, and what this means for biopharma companies. The webinar will feature an engaging panel discussion hosted by Max Hunt, Partner at Trinity Life Sciences, with special guests Stephen George and Matthew Hayes, clinical and actuarial…

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Case Studies

Improving Data Operations Efficiency through GenAI-Powered Process Automation

The Situation Pharmaceutical companies are mandated to cease all forms of engagement with debarred healthcare professionals (HCPs) in the U.S. Compliance entails identifying and flagging HCPs from lists periodically released by government agencies. These agencies also issue exclusion notices that call out HCPs whomight be confused with debarred HCPs due to similar names and/or other identifying information. A top 10 pharma company was looking to improve debarred HCP identification (ID) by enhancing processes to ensure efficiency and adherence to the…

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