Briefs
How to Lead and Develop High-Performing Field Matrix Teams
Many life sciences companies design customer engagement models that rely on coordination and communication between Account Managers, Sales, Reimbursement, Patient Services, and Field Medical to drive outcomes, performance, continuity and improve the customer and patient experience. These collaborative field teams are often formally or informally referred to as matrix or matrix-based field teams, and tend to be organized by Integrated Delivery Networks (IDNs), ecosystems and/or geography. Executive stakeholders from Field Leadership, Brands and Market Access functions have shared during benchmark…