TGaS Advisors, a division of Trinity Lifesciences (TGaS), has been able to achieve its’ success by delivering innovative solutions to pharmaceutical organizations with a focus on commercial operations. Critical to that innovation is the ability to selectively bring in talented and seasoned professionals to share leadership of the growing business. The ideal candidate will be a confident self-starter who looks forward to the challenge of thriving in an entrepreneurial environment, with a small company feel, having the support of a much larger organization.

TGaS has a robust network of over 100 pharmaceutical and biotech companies, including most of the top 50 pharmaceutical and biotech companies in the world. As the pharmaceutical and biotech industry continues to go through a period of rapid change and evolution TGaS solutions remain in high demand. TGaS’s clients are dealing with strategic issues such as:

• What is the right size, structure and mix of resources?
• What are the optimal capabilities for supporting the growing and evolving needs?
• What is the right strategy for insourcing and outsourcing key functions? What are optimal resources levels for these functions?
• How are companies managing their operations to build capabilities?
• How are others engaging their stakeholders and business partners?

LSN Service Manager Position Responsibilities 

Membership/Advisory Services Lead (40%) 

• Serve as primary point of contact with the Operations team (on behalf of the Account Executives) on all client advisory requests that require Operations support.  
• Manage Solution-requested outreach activities by creating and sending communications to members and prospects, such as landscapes, VHows, timely Solution-created content, etc., targeted to VP level Commercial Operations leaders as well as Solution-level targets in certain cases. 
• Manage LSN-initiated outreach activities by creating and sending communications to members and prospects, such as proactive topical content, Summit information, invitations, and follow-up, etc., targeted to VP-level Commercial Operations leaders as well as Solution-level targets in certain cases. 
• Work with Account Executives to ensure TGaS provides optimal value to clients from contracted Advisory Services and Membership Services (VHows, Landscapes, Urgent Support, Summits, Insights Portal). 
• Create and manage LSN VHow coding, fielding, and report coordination. 
• Create and manage LSN Landscapes coding, fielding, and report coordination. 
• Manage LSN distribution lists in Salesforce by tactic for LSN clients and prospects. 
• Support content development, with guidance from Account Executives for semi-annual client summits, or any client peer-to-peer events. 
• Support the coordination and analysis for client-requested advisory support, including survey questionnaire development and database research. 
• Monitor the health and fitness of accounts. Review client activity to ensure active engagement to help support and grow the business. 
• Facilitate client meetings including scheduling on TEAMS, reminders, and follow-up emails. 
• Host client meetings including all administrative activities such as note taking, TEAMS survey creation and survey response tracking. 
• Coordinate with TGaS Marketing on Summit abstracts, client invitations, post-Summit follow-up content summaries, and client outreach.  
• Liaise with TGaS Marketing to maintain the Solutions/Marketing Campaign Calendar. 
• Serve as the Quality Control (QC) lead:  
  • QC and provide input on client communications 
  • QC VHow and pulse creation  
  • QC VHow and landscape in Qualtrics and provide feedback to Ops team prior to Account Executives review  
  • QC VHow, Pulse, and Landscape final results and help develop client facing insights  
  • Provide recommendations for VHow, Pulse, and Landscape improvements  

Client Benchmark Engagements and Related Projects (40%)  

• For single-solution and multi-solution benchmarks, assist LSN Account Executives with quality review and preparing benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ continuums of best practices. 
• Partner with the Operations team to ensure on-time delivery of accurate and complete benchmark information.  
• Work with Account Executives to identify and implement processes and documentation enhancements to improve overall quality and usability of collected information. 
• Monitor timelines for each benchmark along with other client committed deliverables.  

Selling Support (20%)

• Assist Account Executives with the coordination, development, and editing of proposal presentations, SOW contracts, and RFP responses. 
• Ensure all standard LSN decks are kept current and updated. 
• Manage library of LSN standard content and deliverable decks. 
• Pull data as requested by Account Executives and ensure cohesive presentation materials. 
• Proactively recommend/create content, tactics, and communications to deliver high-value membership and grow the business. 

The ideal candidate will be a professional with experience in a pharmaceutical or biotech company.

• Bachelor’s degree or an advanced degree preferred.
• A documented history of team orientation and collaborative approach in a fast-growing, entrepreneurial environment.
• Project Management skills.
• Expertise in Microsoft Office (PowerPoint, Word and Excel) and Salesforce.com.
• Ability to manage multiple priorities simultaneously.
• Attention to detail in assurance of quality.
• Strong communication skills, both written and verbal

About Us

Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools, and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit trinitylifesciences.com.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $ 70,000.00 – $95,000.00.  In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity’s Commitment to Diversity, Equity & Inclusion  

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.
 

For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.