Work with practice teams to implement new offerings, launch solutions, and provide operational support to deliver solutions.   This will include:

• Participate in ongoing product development and implement changes that affect operational support of product.
• Identify ways to utilize analytics and technology to improve benchmark product offerings.
• Take leadership role on projects and collaborate with internal stakeholders.
• Identify client opportunities and/or challenges during the benchmarking / VHow process.
• ‘Hands on’ role of providing analysis and delivering benchmarks and VHows.
  • A VHow is a survey distributed to our customers to capture data on how other companies are accessing an industry topic . 

Provide leadership to team.  This will include:

• Manage and implement innovation by identifying impacts to underlying processes and deliverables and ensuring timely roll out of changes.
• Manage and monitor workload of team and allocate projects to meet project timelines.
• If manager has direct reports, provide career development to them by communicating performance feedback and assigning projects that will assist with their growth.

Skills and Experience Required

• Bachelor’s degree
• 5 to 10 years of professional experience based on a combination of pharmaceutical industry experience and/or operations & analytics experience.
• Strong expertise in Microsoft Office tools: Excel, PowerPoint, Word.  Understanding of market research concepts, and survey design and implementation, and strong writing skills. 
• Experience with survey tools, data visualization tools, and CRM tools
• Developing Standard Operating Procedures