Field Operations

TGaS Advisors works with organizations operationalizing support for field-based teams.

• Areas of Focus
  • Field Operations Management
  • Commercial Data Management
  • Field Reporting
  • Sales Analytics
  • Field Communications
  • Resource Deployment, Alignments, Targeting & Call Planning
  • CRM/Field Technology
  • Sample Management
  • Fleet
• Field Operations Management

  Maximize the effectiveness of your field operations team.

  Key Areas

  The strategy and discipline of leading operations teams with a variety of functional responsibilities.

  Areas of Focus

  • Departmental planning
  • Initiative prioritization
  • Strategic focus
  • Alignment to stakeholders
  • Team culture
  • Talent development and deployment
• Commercial Data Management

  Creating value by aligning commercial data assets to business and customer strategies.

  Key Areas

  How to create a compelling Commercial Data Management and Enablement Strategy through data operations and optimization, master data management and reporting and analytics enablement.

  Areas of Focus

  • Resources
  • Roles and responsibilities
  • Data quality processes
  • Data policies and TPAs
  • Evaluating data sources and common inventories
  • Integration strategies
  • Business partner feedback
  • Supporting infrastructure/systems
• CRM/Field Technology

  Enabling customer engagement for the field through technology.

  Key Areas

  Development and maintenance of systems, hardware and software for use in the field to manage customer relationships and engagement.

  Areas of Focus

  • SFA/CRM software, capabilities and platform integration
  • Technology/hardware deployed and leveraged
  • Operational management, planning
  • Training and support
  • Virtual engagement tools and strategy
  • Governance
  • Alignment to information technology
• Field Operations Offerings
  • Detailed comparative analysis of resources, processes, capabilities, and organizational strategies with insights and recommendations
  • Stakeholder and staff perspectives on what’s working/what’s not working
  • Insights and recommendations to move your organization forward
  • Voice of Customer: Series of HQ interviews and Field surveys that provide a holistic view of the field organization’s perception
  • TGaS Benchmarking Membership: Information and advice from industry experts and peers, including advisory support, landscapes, Virtual Hows, semi-annual Summits, and more (available to the TGaS Advisors Client Network)