Patient Support Services

Enabling Impactful Patient Support Services

Use data-driven insights, strategy, and solutions to power patient-centric support services.

Developing Patient Support Services

Manufacturers face growing pressure to assemble the right insights, tools, technologies, and strategies needed to deliver high-impact Patient Support Services (PSS) and create meaningful experiences for patients.

Advancing your Patient Support Programs and Services

Build and drive an optimal patient services strategy by focusing fully on the patient relationship over time. Trinity’s Patient Services Center of Excellence provides advisory services from experts with access to differentiated patient insights, proprietary benchmarking data, advanced analytics, and tracking tools. Uniting deep patient insights with high-level analytics creates actionable guidance for specialty, rare, and oncology support teams.

As markets evolve rapidly, organizations must answer essential questions to design impactful offerings:

Needs of Patients and Providers

What are the core needs of patients and providers in each therapeutic area, and what new approaches are needed to address these needs?

Benchmarking

What do other manufacturers offer this or adjacent therapeutic areas, and what can be learned from their program performance?

Adherence

What drives adherence among specific patient populations?

Program Design

How can tools and programs be designed to address patient needs and support better outcomes?

Our Impact

Benchmarking: Provide proprietary U.S. patient services benchmarking data and tools to track performance (Patient/HCP Satisfaction) and organizational measures.
Expert recommendations: Deliver unbiased, patient-focused guidance and a broad view of the commercial ecosystem, including Next Best Actions for Patient Engagement.
Key factor identification: Define what shapes Patient Support Programs (PSPs), select the right components for each program, and estimate required time and resources.
Tracking and measurement: Identify patient-centric KPIs, flag barriers, and provide insights to support meaningful measurement of PSP success.

Patient-Focused Approach, Powered by Insights

 Leverage deep patient market research and proprietary benchmarking data to assess where your PSP ranks from organizational and operational perspectives, as well as patient and HCP satisfaction. Trinity helps organizations design optimal programs that meet real-world patient needs through tailored strategy, data analytics technology, and vendor implementation planning/process recommendations.

Patient Services project elements can include: