Who “Owns” the Customer in Customer Engagement?

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October 8, 2024 | 15:00 - 15:45 CET

An additional sessions will be offered:
October 8 – 16:00 – 16:45 (UTC +8:00) – Asia/Shanghai

In your company, is it Sales, Marketing, Analytics, Operations, Medical…?

If you are struggling to answer this question, you are not alone. With the rising adoption of digital and virtual approaches to customer engagement, companies are facing more complexity in commercialization. Organizations that lack clarity find that achieving the desired impact from customer engagement strategies remains elusive—despite significant investment and transformation.

Join Trinity’s Customer Engagement experts in a lively panel discussion hosted by Nancy Phelan, Senior Vice President. We will bring new, real-world insights and data to the increasingly common challenge of who “owns” the customer and how to effectively collaborate cross-functionally to drive performance. Gain clarity and position your team for success, today and in the future.

Key Webinar Topics

  • What does it take to orchestrate effective customer engagement and drive impact for your organization?
  • How are companies evolving their customer engagement approaches, based on real-world insights from our latest industry landscape study?
  • How can you prepare your team for success, both now and in the future, in today’s ever-changing environment?
  • What are the rules of the road for effective cross-functional collaboration?

Featuring


Which session would you like to register for?

Complete the form below to register for the October 3rd session at 1:00 PM ET

Complete the form below to register for the October 8th session at 16:00 UTC+8 – Asia/Shanghai

Complete the form below to register for the October 8th session at 15:00 CET – Europe/Berlin

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*Gartner, Life Science CIOs: Reinvigorate Your D&A Capabilities With a Modern Commercial Intelligence Platform, Animesh Gandhi, published 13 May 2024.

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