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Developing Innovative, Patient-centric Services Using the Holistic Patient Journey

Available On Demand

Ensuring that Patient Support Services (PSS) are inspired by the patient and accurately reflect their key areas of need is an important facet of a patient-centric approach. Come join Jennifer Parr, Partner and Head of Patient Services & Patient Centricity at Trinity and Clare Gora, Vice President & Head of Analytics Client Development at Trinity as they discuss designing optimized PSS from holistic, robust patient journeys that identify the critical patient pain points, gaps, unmet needs and moments of meaning.

Key Webinar Topics:

  • Using a Holistic Patient Journey approach to uncover addressable pain points for PSS
  • Identifying the key elements of a holistic journey, including the patient’s informational and educational journey, treatment initiation challenges and opportunities, and areas for emotional support
  • Leveraging a wide range of data and information sources – including RWE – to develop holistic journeys
  • Learning from examples of PSS approaches tailored to the precise needs of a patient population


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