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The Desktop Support Specialist is responsible for providing comprehensive technical support to end-users, ensuring the smooth operation of computer systems, hardware, and software. The role requires strong problem-solving skills, a deep understanding of operating systems and network configurations, and excellent communication abilities to assist users effectively. Additionally, the Desktop Support Specialist will document procedures, provide training to users, and collaborate with other IT professionals to optimize system performance and security.

Key Responsibilities:

  • IT Support and Maintenance:
    • Perform regular checkups, configurations, and installations of AV devices.
    • Configure, install, and maintain regular and network printers.
    • Handle access card configuration and assignment.
    • Maintain the server room, ensuring optimal operation and security.
    • Oversee mobile purchases, roaming activation, contracts, and payments.
    • Manage the purchasing of office equipment and required IT assets.
    • Conduct e-waste management and clearance.
  • Asset and Inventory Management:
    • Maintain office asset inventory and ensure proper maintenance.
    • Prepare and configure new laptops, including imaging and setup.
    • Manage loaner and spare equipment maintenance and checkups.
    • Conduct office workstation reviews and ensure compliance with standards.
  • Employee Support:
    • Provide IT-based training to new joiners during onboarding.
    • Manage employee onboarding and offboarding from an IT perspective.
    • Oversee the internet line and ensure continuous connectivity.
  • Troubleshooting and Ticket Management:
    • Address and resolve daily IT tickets related to software and hardware issues.
    • Perform audit and maintenance activities for software and hardware.
  • Event and Equipment Management:
    • Set up AV equipment for events.
    • Project, procure, and upgrade office equipment as needed.

Required Skills :

  • Technical Expertise:
    • Basic knowledge of Office 365 Admin Center, including Exchange Admin Center, Intune (Endpoint Manager), SharePoint Admin Center, Teams Admin Center, Security Admin Center, Azure, and Active Directory.
    • Familiarity with IT management tools such as SentinelOne, Automox, Zscaler, Monday.com, IT Glue, Kace, Mimecast, and BeyondTrust (Bomgar).
    • Strong understanding of Windows OS (Windows 10, 11).
    • Proficiency in troubleshooting software and hardware issues.
  • Additional Skills:
    • Ability to configure and maintain network and AV devices.
    • Experience with server room maintenance and access card management.
    • Knowledge of mobile device management and procurement processes.
    • Experience in preparing and configuring new laptops and maintaining office workstations.

Education and Experience:

  • A degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications in IT support and management tools are a plus.
  • Proven 2-5 years’ experience in a desktop support role or similar technical support position

Apply now