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Company Profile

Trinity Partners, LLC (“Trinity”) http://www.trinitylifesciences.com/ is a leading healthcare consulting firm based in Waltham, MA that specializes in health care strategy for pharmaceutical, biotech and life sciences firms. Our clients include top-tier venture-backed companies worldwide. Trinity provides services to these clients in a variety of practice areas including strategic planning, forecasting and market estimation, licensing, and acquisitions, launch strategies, data warehousing and sales force effectiveness. The company consists of approximately 1600 employees and is headquartered in Waltham, Massachusetts, and has offices in New Jersey, New York, San Francisco, Pennsylvania, UK, Germany & India. Trinity is an EEO employer.

Desktop Support Specialist

We are looking for a full-time candidate with strong troubleshooting skills, a high level of attention to detail and a customer service focus to join Trinity’s IT team. Primary responsibilities include, but are not limited to, responding to help desk tickets, imaging new computers, maintaining an inventory of all hardware and software, and other tasks as assigned. He/She will report to the Help Desk Manager, and work closely with other Desktop Support Specialists, as well as Cloud Engineers on more complex issues. This position is based out of Trinity’s NYC location.

Position Requirements:

Education: BS in Computer Science preferred

Work Experience: 1-3 years of hands-on helpdesk, desktop support or call center experience in a professional setting

Other Skills: Knowledge and/or working skills in the following areas is preferred, but not required:

  • Desktop and laptop hardware & related workstation accessories
  • Strong remote troubleshooting skills
  • Windows 10/11
  • Anti-Virus management
  • Microsoft Office 2016 & Office 365 Administration
  • Knowledge of Ticketing Systems
  • iOS & Android mobile phone/tablet troubleshooting
  • General networking skills & basic printer troubleshooting

The ideal candidate is a strong team player, who is eager to learn, hard-working, with a flexible work schedule and able to provide quality support.

Application Submission:

Interested and qualified candidates, please submit your resumes and cover letter to careers@trinitypartners.com. Selected candidates will be contacted for further discussions. No phone or email inquiries please.

Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $70K – $75K. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Apply now