We are looking for a full-time candidate with strong troubleshooting skills, a high level of attention to detail and a customer service focus to join Trinity’s IT team. Primary responsibilities include, but are not limited to, responding to help desk tickets, imaging new computers, maintaining an inventory of all hardware and software, and other tasks as assigned. He/She will report to the Help Desk Manager, and work closely with other Desktop Support Specialists, as well as Cloud Engineers on more complex issues. This position is based out of Trinity’s Waltham, MA location.
Education: BS in Computer Science required
Work Experience: 2-4 years of hands-on helpdesk, desktop support or call center experience in a professional setting
Other Skills: Knowledge and/or working skills in the following areas is preferred, but not required:
- Desktop and laptop hardware & related workstation accessories
- Strong remote troubleshooting skills
- Windows 10/11
- Anti-Virus management
- Microsoft Office 2016 & Office 365 Administration
- Knowledge of Ticketing Systems
- iOS & Android mobile phone/tablet troubleshooting
- General networking skills & basic printer troubleshooting
The ideal candidate is a strong team player, who is eager to learn, hard-working, with a flexible work schedule and able to provide quality support.
Trinity Life Sciences is a trusted strategic commercialization partner, providing evidence-based solutions for the life sciences. With 25 years of experience, Trinity is committed to revolutionizing the commercial model by providing exceptional levels of service, powerful tools and data-driven insights. Trinity’s range of products and solutions includes industry-leading benchmarking solutions, powered by TGaS Advisors. To learn more about how Trinity is elevating life sciences and driving evidence to action, visit trinitylifesciences.com.
Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current range is $70,000- $75,000.
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
Trinity’s Commitment to Diversity, Equity & Inclusion
Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.
For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.